Frequently Asked Questions
Do I have to sign up for a subscription?
NO! We can’t stand lock in contracts here so won’t make you sign up to one. You order when and as you need produce for you and your family.
Do I need to register?
You will be asked to register or sign in when you checkout. Please have your delivery address and a contact number ready as this is an essential part of the process, we need to know where we are delivering your box of deliciousness.
Where do you deliver?
We deliver to Canberra, Queanbeyan &, Googong every Thursday.
Royalla, Bungendore and other ruler area can pickup from our collection points.
Friday Collection points for those who can’t have delivered as follows:
The Source Bulk Foods Belconnen Mall
The ARC Shed in Queanbeyan
What are your delivery times?
We deliver every Thursday between 3 and 8 pm.
Do I need to be home for delivery?
No we can leave it at the door, or in safe place nominated by you.
Can I keep the the wooden box?
The wooden boxes are only on loan, at all times they remain the property of ARC Organics, we swap the empty for a full if ordering weekly or fortnightly however if you are not ordering regularly we can arrange to collect the crate on the following Tuesday or use a recycled cardboard box.
What day is last orders?
Last orders and payments need to be by 9:00 PM Tuesday of every week, (any late orders cannot be processed due to the required time that our wholesaler requires our order in). Orders are packed and delivered on the Thursday between 3pm and 8pm.
How do I pay?
You can pay by credit card or bank transfer.
Bugs and marks on my produce?
ARC Organics sources organic chemical free produce, it is a good sign to find a bug in your produce and quite natural, we recommend you wash everything in the box well and rest easy knowing that you are eating chemical free food.
Produce looks a bit different to store bought stuff or has a blemish/bruise? GMO free produce hasn’t had its DNA manipulated to ensure long shelf life, or to endure the process of transit. Occasionally produce will have a bump, small bruise or blemish, by not throwing away this produce we reduce the impact of excess and unnecessary waste is having on our earth. We recommend you simply cut out the offending blemish or bruise and keep enjoying the amazing flavor of what GMO free produce brings to your taste buds.
Our aim is to provide the freshest produce (fruit and vegetables), we have quality control systems in place for checking produce as it is arrives and leaves our warehouse. However, Occasionally an item will be missed in this system.
We ask customers to inform us by sending an email with a photo as soon as possible after receiving their order and within 24 hours. Also, Refunds will be via bank transfer, and requires the return of faulty product or a photograph of faulty product via email.
All prices are in Australian dollars
All pricing of ARC Organics produce on this website are in Australian dollars.
Do I have to order a whole box? I only want a few grocery items...
Yes order anything. As long as it covers minimum order charges.
Still got questions ? Contact Us